Our hosted SaaS (Software as a Service) services protect nationwide ....

The FirstCall Network Emergency Notification Service uses voice, text, email and other digital delivery methods to instantly alert your citizens, students, staff, and others through a GIS notification service. In addition, employees, first responders as well as an unlimited number of your other emergency support personnel can be quickly called using flexible predefined lists. The notification alerts can be sent via voice to landline, cell and VOIP phones, via text to SMS devices and via email to individual email addresses.

Only From FirstCall ... Capacity Sensing Technology

»	When emergency calls are delivered to your community, each telephone company's Central Offices (CO) can only handle a finite number of calls at one time.

Urgent Situational Issue

»	When an emergency occurs, everyone starts to pick up their phone to call emergency officials and to check on or relay information about the emergency to family and friends. At that same critical time, you want alert calls to be sent out as quickly as possible.

Your Challenge

»	As a result, a digital logjam occurs because each of the telephone company's Central Offices (CO) can only handle a finite number of calls at one time.

Our Solution ... Capacity Sensing Technology:

»

We deliver as many calls as the telephone company's central offices in your area can handle by sensing and dynamically adjusting in real time when the volume of emergency calls will overload the CO. When the CO can take more calls, we immediately increase the volume of FirstCall emergency calls. FirstCall’s Capacity Sensing capability allows calls to be delivered faster than any other notification system in the world. We eliminate fast-busy responses and provide a higher percentage of call completion. We are the only notification company to use Capacity Sensing technology. (Learn more about our Capacity Sensing Technology).

Hurricane Gustav, Ike and Katrina - FirstCall Delivers Under Harsh Conditions

As the 2009 hurricane season approaches you can count on us

News Release --- FirstCall Network  delivered, to date, 1.2 million of calls, text messages and other critical communication for clients regarding Hurricane Gustav. These time critical emergency alerts were, in some cases, potential life saving information issued by Federal, State and local governmental agencies, universities and the petro-chemical plants. FirstCall delivered 1.4 million calls, text messages and other critical communication for clients regarding Hurricane Ike. "Saving lives and property is very serious business for FirstCall. As Hurricane Ike approached the Texas and Louisiana coasts, FirstCall stood ready and able to assist its Gulf Coast clients by issuing mandatory evacuation orders," said C. J. "Red" Delatte, Executive Vice President of FirstCall Network, Inc. Approximately 1,330 people died during Hurri­cane Katrina. FirstCall's Emergency Notification Service delivered evacuation orders so that towns and cities saved citizens from, as the Governor of Louisiana stated, "almost certain death". FirstCall notified citizens of Hurricane’s Gustav’s, Ike's and Katrina's projected path and provided orders to evacuate the area or locate to an emergency shelter. The FirstCall Instant Emergency Alert Notification System was activated by clients several times with updated messages, relaying evacuation routes, road closures, evening curfews and availability of relief supplies. Instant emergency notification also benefited first responders as the severity of the imminent danger became clear. The FirstCall system provided emergency response teams with the most up-to-date information possible, affording first responder’s precious extra time to stage in ready position.  FirstCall utilized 3 Network Operations Centers (NOC) to immediately transmit voice calls to home, work landlines and cell phones, text messages, email and other specialized communications. These included the fully redundant centers in Las Vegas, NV, Philadelphia, PA and the Louisiana center.  In addition, FirstCall mobilized its FirstCall Mobile Response Unit (MRU) to provide another layer of protection to Hurricane Gustav affected clients. FirstCall, according to company research, is the only emergency alert notification company to put its entire Network Operation Center software on wheels.  The units go pre-storm to locations outside of areas that will be affected and are staged in that location and then they are driven back into areas where they can be of assistance. Traveling with a mobile MRU is a trained emergency crisis specialist.

Summary of Specialized Features That Give You Targeted Control of Communications:

»  FirstCall’s mapping system utilizes 911 data and is fully compatible 
    with most mapping systems, including ESRI

» Base map, street layer, and telephone number database updated at 
    no charge
 
» Message recipients can be chosen by geographic area (GIS), or by 
    selecting a pre-determined list

» Citizen Registration Web Site – Residents can add any phone 
    number, text, and email address to your community's database. 
    (Learn more about the Citizen Registration Web Site).

SaaS advantages include:
» We have more outbound calling capacity (phone lines) than onsite 
    equipment generally has connected
» We handle system backup and redundancy for you
» We have locations in three geographically diverse areas of the 
    county to ensure 100% uptime
» As technology changes, your services will be updated at no 
    additional charge
» We handle all GIS mapping and telephone database updates. 
    (Learn more about our GIS Capabilities and Technology)
» The system can be activated over our secure website using any 
    Internet connection or by calling our 24 hour operators from any 
    phone 

Our hosted SaaS services protect your investment ....
FirstCall's hosted Emergency Notification solution provides clients with the system control of equipment with all of the benefits of an off-site solution. FirstCall’s services are provided as a SaaS (Software as a Service) hosted service and require no hardware. We maintain and update all phone lines, equipment, personnel, mapping and telephone data.

What we do ....	Delivery Methods
FirstCall immediately and concurrently delivers emergency alerts by Landlines
FirstCall immediately and concurrently delivers emergency alerts by Cell
FirstCall immediately and concurrently delivers emergency alerts by SMS Text
FirstCall immediately and concurrently delivers emergency alerts by Email